To be a good Pest Control/Management Technician, our job goes far beyond walking into a business or premises and checking the condition of bait in a rodent bait station. What we do goes far beyond “just killing things” as perceived by a good percentage of people.
We are a fully qualified trade that requires a lot of study (theory, practical), which is on-going even once we have obtained our licence. We are governed by strict rules, regulations, policies and procedures which we must abide by. We have auditors and Health Departments oversee our industry, making sure we are constantly working within the previously mentioned. Our clients, vehicles and equipment can be audited at anytime and failure to meet all standards set can result in our licence being removed without warning.
We are not just a bunch of “gun-slinging cowboys!”
The modern day pest controller is required to do so much more than to squash a cockroach. To help protect our ever changing lifestyles, we must be able to adapt to any given situation and act accordingly. Much of our job requires prevention, which is the single most important aspect of what we do and one of the major components of prevention is communication. This is the single most important tool a good pest controller will equip themselves with and without it our job becomes useless.
When I talk about prevention, it’s environmental prevention and this extends to just about everywhere we look. The external condition of your premises, the cluttered kitchen cupboard, that open box of cereal in the pantry and the build up of grease and grime under benches, ovens and fridges in your commercial kitchen.
These above pictures are examples of environmental situations which can easily be prevented and controlled.
A good pest controller will get on their hands and knees or stomach to inspect the conditions under sinks, ovens, benches, fridges, dishwashers and inside cupboards etc. Assist the client/customer in methods to help control these environments from infestations. An important aspect of what we do is to report findings to our clients/customers, which isn’t always met with a smile and a whole lot of gratitude.
A growing issue is the use of contracted cleaners being used as an alternative, so the business owner can better concentrate on the running of their establishments. The problems that can arise with this is the most important aspect of their business can be neglected and this ultimately can have a devastating on their investment and livelihood.
This can put the pest controller in a tricky situation and needs to be very particular in the way they relay their findings to not cause friction with their client/customer. If need be, the pest controller may have to report the same findings repeatedly until an issue is actually attended to.
In many cases now it is mandatory to have a pest control procedure in place and here can lie the problem with some business owners as it is seen as a hindrance, not as an asset to the success of the business. Whether you like it or not your pest control technician is a highly educated, trained professional and is there to assist you.
Ultimately the livelihood of both parties depend on it.